1. Who We Are

Organisation: Vivid Insight Productions
Website: www.vividinsightradio.co.uk
Email: hello@vividinsightradio.co.uk
Location: Middlesbrough, North Yorkshire, United Kingdom

We are the data controller responsible for your personal data collected through this website.

2. What Personal Data We Collect

We may collect the following types of personal data:

• Contact information — name, email address, phone number when you contact us or fill in a form
• Mailing list data — email address when you subscribe to our newsletter
• Enquiry data — messages and information you send us via contact or enquiry forms
• Technical data — IP address, browser type, device information, pages visited (via cookies and analytics tools)
• Payment data — we do not store payment card details; payments are processed securely via PayPal or direct bank transfer

3. How We Use Your Personal Data

We use the data we collect to:

• Respond to your enquiries, messages and requests
• Send you our newsletter and updates (only if you have subscribed)
• Process donations and service payments
• Improve our website and user experience
• Analyse website traffic and usage via analytics tools
• Comply with our legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent — where you have given us clear consent (e.g. subscribing to our mailing list)
• Legitimate interests — to respond to your enquiries and improve our services
• Contract — where processing is necessary to fulfil a service you have requested
• Legal obligation — where we are required by law to process your data

5. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies — necessary for the website to function properly
• Analytics cookies — to understand how visitors use our website (e.g. Google Analytics)
• Functional cookies — to remember your preferences

You can control cookies through your browser settings at any time. Please see our Cookies Policy for more information.

6. Who We Share Your Data With

We do not sell or rent your personal data to third parties. We may share your data with:

• Service providers — such as our web hosting provider, email platform and payment processors (PayPal) who process data on our behalf
• Analytics providers — such as Google Analytics for website usage analysis
• Legal authorities — where we are required to do so by law

All third-party providers are required to handle your data securely and in accordance with applicable data protection law.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

• Contact/enquiry data — up to 2 years after last contact
• Mailing list data — until you unsubscribe
• Financial/donation records — up to 7 years as required by UK law
• Website analytics data — typically 26 months (Google Analytics default)

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — request your data in a portable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@vividinsightradio.co.uk. We will respond within 30 days.

9. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our server.

10. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first at hello@vividinsightradio.co.uk.

You also have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
🌐 www.ico.org.uk
📞 0303 123 1113

14. Contact Us

For any privacy-related queries, please contact:

Vivid Insight Productions
📧 hello@vividinsightradio.co.uk
📞 +44 (0) 7555 948 826
📍 Middlesbrough, North Yorkshire, United Kingdom